Returns & Refunds policy

You are allowed to exchange your order within 14 days of receiving without giving any reason for doing so.

All sales are final sale due to items being edible.

The deadline for canceling an order with full refund is 24h from placing the order.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail Customerservice@chocobutter.shop

We will reimburse you no later than 5-7 business days from the day the order has been confirmed canceled. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for exchange:

In order for the goods to be eligible for a exchange, please make sure that:

• The goods were not consumed

• The goods are in the original packaging

The following goods cannot be exchanged:

• Goods that have not altered to your specifications or clearly personalized.

• Goods are not suitable for exchange due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse exchange of any merchandise that does not meet the above return conditions at our sole discretion.

Exchanged Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

4498 Main St Ste 4 Buffalo, NY 14226

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Customerservice@chocobutter.shop